**Refund and Returns Policy for L&S Scientific Company Ltd**
**1. Refund Policy**
At L&S Scientific Company Ltd, we strive to ensure the satisfaction of our customers with our laboratory equipment and medical consumables. We understand that there may be instances where a refund is necessary. This policy outlines the terms and conditions under which refunds will be processed.
**2. Eligibility for Refund**
Customers may be eligible for a refund under the following circumstances:
2.1 **Defective or Damaged Products:** If the laboratory equipment or medical consumables received are defective or damaged, we will issue a full refund or replace the product at no additional cost.
2.2 **Incorrect Product Shipment:** In the event of an incorrect product being shipped, we will arrange for the correct product to be sent or issue a refund.
**3. Refund Process**
Customers must notify L&S Scientific of their intent to request a refund within 48 hours of receiving the product. The notification can be made by contacting our customer service at +254716633084 or via email at [info@lsscientific.co.ke]. Please provide your order number and a detailed description of the issue.
3.1 **Return Authorization:** If a return is authorized, we will provide instructions on returning the product. The product must be returned in its original packaging and include all accessories.
3.2 **Verification:** Upon receiving the returned product, we will inspect it to verify the eligibility for a refund based on the conditions outlined in Section 2.
3.3 **Refund Processing:** If the return is approved, we will initiate a refund to the original payment method within [2] days.
**4. Non-Refundable Items**
Certain items are non-refundable, including:
4.1 **Customized or Special Order Products:** Products that are specially ordered or customized according to customer specifications.
4.2 **Products Damaged Due to Customer Handling:** Products that have been damaged due to improper use, negligence, or mishandling by the customer.
**5. Contact Information**
For all refund-related inquiries or to initiate a refund request, please contact our customer service at +254716633084 or via email at [info@lsscientific.co.ke].
**6. Policy Changes**
L&S Scientific reserves the right to modify or update this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our website.
**Date of Last Update: [10/11/2023]**